Privacy Policy

Information We Collect

We collect information used to provide your account and app experience, including account and sign-in information, profile details, festival saves and status, matching choices, trip context, comments, Moments, uploaded media, messages, Kandi exchange activity, reports, blocks, moderation records, device information, app version, diagnostic logs, IP address, approximate region, push notification tokens, and location information when you enable location features.

How We Use Information

We use information to create and secure accounts, show festivals and profiles, provide matching and social features, deliver chat and notifications, operate Kandi exchanges, process comments and Moments, respond to support requests, investigate reports, prevent abuse, improve reliability and localization, and comply with legal obligations.

How Information Is Shared

Your profile, public Moments, festival comments, selected visible festival activity, Kandi exchange status, and chat messages may be shown to other users according to the feature you use. We also use service providers for hosting, authentication, storage, push notifications, analytics, error logging, and infrastructure. We may share information when needed for safety, legal compliance, enforcement, or a transfer of app operations.

We do not sell your personal information. If this changes, we will update this policy and provide any required choices.

Retention

We keep information for as long as needed to provide the app, maintain safety records, comply with legal obligations, resolve disputes, and enforce our terms. Some content may remain in backups for a limited period after deletion. Safety and moderation records may be retained longer when needed to protect users.

Your Choices

• Edit profile information in the app.
• Change matching preferences or end matching for a festival.
• Delete posts or comments where the app provides that control.
• Block users or report content.
• Disable push notifications or location permission in device settings.
• Request account deletion or data access through Help & feedback or by email.

International Transfers

We The Ravers is an international app. Your information may be processed in countries other than where you live. When required, we use appropriate safeguards for international data transfers.

Children

The app is intended for users who are at least 13 years old, or older if required by local law. We do not knowingly collect personal information from children under the required age.

Regional Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, restrict, object to processing, or receive a copy of your personal information. You may also have the right to appeal a privacy decision or lodge a complaint with a regulator. We will respond to valid requests as required by applicable law.

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